Terms & Conditions

Prop Rental Terms and Conditions



Client as defined above, agrees to rent Props from Improptu (“Improptu”) with the terms and conditions of this Prop Rental Agreement (the “Agreement”). Improptu can be contacted at

Client is to return a completed, signed version of the Agreement to setup a Prop Rental Account with Improptu and for Improptu to release Props to the custody of the Client, their agents, or their employees as part of a Prop Rental Order (“Order”). The Agreement may be returned via e-mail, including Credit Card Authorization (next page).

By placing an order with Improptu, Lessee agrees to indemnify and hold harmless Improptu, its agents, and employees against any claims of any sort resulting from any activity in connection with the products being leased.


Improptu rents Props for up to 1 week (7 days) (“Rental Period”), in accordance with various prop houses in the surrounding New York area. Rental Periods begin at the start of Business Hours on the scheduled Shipping/Pickup Date. There is no rate change for Orders returned before the scheduled Due Date or returned within 24 hours. Orders extending beyond 1 Rental Period or that are returned Past Due will be subject to charges for additional Rental Periods.


Improptu provides props in the best possible condition, in “AS IS” condition from the actual Prop Houses, but does not extend a warranty on any Props. Lessee agrees to rent Props in “AS IS” condition. The Lessee is responsible for inspection of Props and to notify Improptu of any issues or damage to Props.


Improptu does not have trucking, but can arrange delivery and/or return courier service for Client’s Order, for an additional fee. Client must provide the delivery and/or pickup date, time, and location to receive a quote from Improptu. Client, their agents, or employees can also pickup or return an Order from Prop Houses during the Business Hours defined by the Prop Houses..


Client is responsible for any damage to item(s) beyond the original condition it was released in, at full cost of the leased item(s). A credit card number must be provided to keep on file in the event of any damage or loss. Damages may be billed as a repair, cleaning fee, or replacement. Prop houses provide rental cost total and replacement cost total to the Lessee for item(s) to release.


Improptu accepts credit card or debit card as payment for an Order. All Orders must be paid in full to be released. Payment is non-refundable once payment is made.


Improptu makes no warranties or indemnification relating to your use of the props unless release is requested of and provided by Improptu. All parties renting props from Improptu represent and warrant that their use will be consistent with applicable laws including, without limitation, copyright, privacy, and publicity laws, and that they will not infringe or violate the rights of any other party. All rights not granted by Improptu are specifically reserved.


In lieu of a security deposit, we require a credit card to keep on file for any missing, destroyed or damaged items as well as any cleaning fees and/or overdue rentals.

Customer is responsible for any damage to items. Damages may be billed as either a repair, cleaning fee, or an amount for depreciation up to the full cost--if destroyed.


By placing an Order, Client agrees to indemnify and hold harmless Improptu, and its agents and employees, against any claims of any sort resulting from any activity in connection with the Props being rented.


All services rendered by Improptu are provided on a non-refundable basis. This includes, but it not limited to, setup fees, listing fees, monthly fees, upgrade fees, professional services fees, and bandwidth overage fees, regardless of usage. In addition, if your account is canceled by the Improptu for violation of this Agreement or the attached Acceptable Use Policy, all payments made to the Company become completely non refundable. Customer agrees not to charge back any credit card payments for services rendered. In the event that a customer files a charge back or other payment dispute, they will be considered to be in violation of this agreement and may be subject to collection action as described in below.

  1. Chargebacks

If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.